![]() ![]() Seller initiated cancellations after that will still receive a full refund of any Final Value Fee, but the 30 cent transaction fee won't be included.Īs this seller rightly points out, many cancelation requests come after that hour timeframe and most sellers are happy to try to accommodate those requests if they are able to do so - why shouldn't they receive the same "recognition and support"? The full credit refund only applies to a buyer initiated cancellation, which are currently only available within the first hour of purchase/payment. Which unfortunately where most of mine come from.But in a nutshell, what is the position of Ebay so we can better answer this replied If a buyer simply emails the seller at some later time asking for a cancelation that won't count. Going on historically how Ebay handles stuff like this, even though the Winter Update was silent on this, they mean Cancellations that the buyer actually requests during the first hour after the purchase via the formal method. We recognize that buyers may cancel transactions for various reasons at no fault of the seller and we want to support you by refunding 100% of the final value fee.Ī seller in yesterday's weekly chat asked for specifics: We're excited to announce that starting March 1, 2022, eBay will refund the entire final value fee, including the $0.30 per-order fee, when you approve a buyer’s cancellation request. Sellers have discovered an important "gotcha" in the new policy regarding refunding the $0.30 per transaction fee for cancellations - it only applies to buyer initiated cancellations within the first hour. So there you go folks - it looks like eBay was forced to do the right thing here, due to overwhelming seller "feedback." □ Here's what it said as of March 21st according to The Wayback MachineĪnd here's what it looks like now - note they also added in some fine print about it taking up to 10 days to process the credit, addressing another concern sellers had raised. I've been pressing them to follow up and get a more official answer since then and today I noticed the policy page has in fact been changed! ![]() You can find more information about canceling orders in our Order cancellation policy.I asked the community crew if eBay had reversed course on this decision due to seller backlash, but they were unable to provide an answer - simply referring back to the policy page and reiterating that it would only apply for buyer initiated cancellation in the first hour. ![]() Learn more about how to help a buyer with an item they didn't receive. If the buyer doesn't receive their refund, they may open an eBay Money Back Guarantee request and you can refund them through that. If you still can't issue the refund, try selecting a different payment method to fund it. We'll also ask that you try to issue it again by selecting the Retry refund button in the notification. If there's an issue with the refund, we'll notify you immediately to let you know. If you canceled the order because the buyer didn't pay, any feedback left by the buyer will be removed and your seller standards won't be affected. If the listing was a single quantity, Buy It Now item, we'll automatically relist the item for you unless you select "No" next to "Relist item?" when you're canceling the order. Once the buyer has been refunded, you may be eligible for a fee credit as per our fee credits policy. When you cancel an order, a full refund will be issued automatically. If the buyer has paid, you'll need to fulfill the order. If the buyer hasn't paid, then the order will be canceled automatically. If you don't respond within the 3 calendar days, we'll close the buyer's cancellation request. If you receive a notification from eBay that the buyer has requested to cancel the order, you'll have 3 days to accept or decline the request. What if the buyer requests to cancel the order? Keep in mind that if you cancel an order, you may receive a transaction defect and this could affect your seller performance level. You can cancel an order up to 30 days after a sale, even if your buyer has already paid. Learn more about resolving unpaid items with buyers. If you're canceling the order because the buyer hasn't paid, the reason code "Buyer hasn't paid" will become available after 4 full calendar days. Choose a reason for the cancellation and then select Submit to finish.Find the order you want to cancel, and from More actions, select Cancel order.In Seller Hub, go to Orders - opens in new window or tab or in My eBay, go to Sold - opens in new window or tab. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |